At Shreejee Flowers, we strive to deliver fresh flowers and quality gifts. Due to the perishable nature of our products, our return and refund policy is as follows:

1. No Return Policy

• Flowers and perishable items cannot be returned once delivered.
• Gifts and non-perishable items are also non-returnable unless damaged or defective.

2. Refund Eligibility

Refunds or replacements may be provided only in the following cases:

• Wrong product delivered
• Damaged or defective product
• Poor quality or non-fresh flowers
• Order not delivered

Note: You must report the issue within 24 hours of delivery with proper photo proof.

3. Customer Not Available

• If the customer is not available at the delivery address, our delivery partner will wait for up to 20 minutes.
• After that, the order will be considered cancelled, and no refund will be provided.

4. Delivery Issues

• Incorrect or incomplete address provided by the customer may result in failed delivery. In such cases, no refund will be applicable.
• Delays due to traffic, weather, or unforeseen circumstances are not eligible for refund.

5. Cancellation Policy

• Orders can be cancelled only if requested before dispatch.
• Once the order is out for delivery, cancellation is not allowed.

6. Refund Process

• Approved refunds will be processed within 5–7 business days to the original payment method.

7. Contact Us

For any issues or support, please contact:

Shreejee Flowers
📍 Guwahati, Assam, India
📞 Phone: 9401110099
📧 Email: shreejeeflowers@gmail.com